quality management training courses

Course

Audience

Quality Basics – Covers a brief history of quality, a practical definition of quality, quality improvement techniques and basic quality concepts.

Learners who need a basic knowledge of problem solving, continual improvement, customer satisfaction concepts, and the benefits of implementing a quality management system.

ISO 9001 Requirements – Covers each ISO 9001 clause with commentary. Recommended before TL 9000 requirements.

ISO 9001 and TL 9000 Quality Managers, Practitioners, Process Owners, and ISO 9001 Internal Auditors

TL 9000 Requirements – Covers TL 9000 framework, general requirements and clauses added to ISO 9001 only.  No ISO clauses are covered!

TL 9000 Quality Managers, Process Owners, Practitioners, and TL 9000 Internal Auditors

TL 9000 Measurements – Covers General measurements reporting and use of measurements, counting rules, and data reporting process.

TL 9000 Quality Managers, Data Reporting Process Owners, Source Data Process Owners, and TL 9000 Internal Auditors

ISO 9001 Auditing Techniques- Covers accepted auditing practices such as audit planning, audit execution, audit scoring, categorizing nonconformances, conducting audit interviews, conducting opening and closing meetings. No ISO 9001 clauses are covered.

ISO 9001 and TL 9000 Internal Auditors

TL 9000 Auditing Techniques - Covers accepted auditing practices such as audit planning, audit execution, audit scoring, categorizing nonconformances, conducting audit interviews, conducting opening and closing meetings, plus unique TL 9000 auditing requirements. No TL 9000 clauses are covered.

TL 9000 Internal auditors.

Root Cause Analysis - This course provides learners with an understanding of  thorough problem analysis and demonstrates medhods for successfully arriving at root causes. The course presents two case studies demonstrating incomplete analysis and showing how more complete analysis would have prevented further problems. The course includes an additional real-life case study of the Hinsdale Illinois central office fire, which occurred in May, 1988. The resulting analysis and conclusions determined many of the safety rules enforced in ICT data centers to this day.

Employees or managers engaged in team solutions, creating and processing corrective actions.