Network performance. Service outages. Data security. Cell tower safety. Customer churn. Speed to market. Sustainability. Government regulation. Global competition. The stress on telecom and ICT network operators and suppliers to "do it faster, better, cheaper" is immense, while the cost of poor quality (COPQ) can be financially devastating. How can ICT organizations address these challenges in their own companies and with suppliers? One way is to implement a comprehensive quality management system such as TL 9000: The ICT Quality Standard.
value of TL 9000 "the ict quality standard"
TL 9000 + QuEST Forum improving telecom products & services
A quick primer on this ISO based ICT quality standard from its governing body QuEST Forum
How QuEST Forum, along with the TL 9000 quality standard are addressing ICT sustainability
what bizphyx can do
Nationally recognized as TL 9000 Experts, BIZPHYX is the nation's leading quality management consultancy, specializing in the implementation of TL 9000, the ISO based quality standard of the telecommunications and ICT industry. BIZPHYX is a global QuEST Forum selected trainer provider of TL 9000 sanctioned courses.Serious about getting certified? We offer a full suite of TL 9000 consulting and training services.
TL 9000 implementation and consulting
TL 9000 training and documentation
TL 9000 internal auditing and audit tools
TL 900O process improvement
TL 9000 qms maintenance
why choose bizphyx?
BIZPHYX has the distinction of two QuEST Forum Fellows and TL 9000 Experts on staff, as well as a TL 9000 Master Trainer and a Supervisory Master Trainer (SMT). We've been involved with the TL 9000 standard since its beginning in 1998, participating in the original work groups that developed the TL 9000 standard. Today, we are still a part of the continuous refinement and improvement of TL 9000 through our executive leadership in QuEST Forum.
BIZPHYXis led by a team of executives with over 100+ years of combined ICT, telecom and quality management experience. You won't find a more experienced team with knowledge of the TL 9000 standard and the ICT industry.
you will be certified
Our numbers speak. With a 100% client certification rate we can ensure a successful TL 9000 implementation
subject matter experts
We are members of the NQA Associate Consulting Program listed on the NQA ACR.
BIZPHYX is a global QuEST Forum selected training provider of TL 9000 sanctioned courses.
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resources and reviews
As TL 9000 subject matter experts, we produce case studies and educational podcasts on the impact and value of the standard. These resources are located on our knowledge base and on our blog: support.bizphyx.com. Listen to a recent podcast interview with Great Plains Communications, the first Tier III Service Provider in the US to achieve TL 9000 certification. BIZPHYX had the privilege of leading their implementation. Read our case studies and what clients have to say about our performance.
An Interview With Great Plains Communications: Leading With Quality Through TL 9000 Certification
TL 9000 and ISO 9001 Certification: Impact On Diverse Suppliers
what clients say
"I have been associated with BIZPHYX for the last 10 years and have found them to be very professional and willing to go above the call of duty. Bob has conducted internal audits for the company concurrently for the last eight years and provided excellent consultation for the strengths and weaknesses of our Quality Management System and opportunities for improvement. Without hesitation, I can wholeheartedly endorse them and can personally vouch for their professionalism, business ethics and courteous, customer first attitude."
-Wayne Osburn, Huawei Technologies
a few of the clients we've worked with
Alcatel-Lucent • ARRIS • AT&T • BNSF • BroadSoft • Calix • Century Link • Cisco • Dynis • Fujitsu • Great Plains Communications